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Driscoll Children’s Hospital Improved Practice Compliance For Pediatric Patients By 35% With GLSS

Surgical site infections (SSIs) are a serious patient risk but can be reduced with a proven pre-operative treatment. The compliance rate for providing this treatment is only 58% for pediatric patients in Intensive and Cardiac Intensive Care.
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Manufacturer Reduced Scrap Money Costs By 76% With GLSS

Our learners deliver results. Jeff Owens, a beta-wp.goleansixsigma.com Black Belt and Quality Manager from Texas, reduces costs from Bent/Scratched/Damaged (BSD) scrap for building envelopes by 76%. Jeff’s

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The Nature Conservancy Improved Development Team Operations Time By 95% With GLSS

Every 45 days the Web Development Team of The Nature Conservancy in Arlington, VA conducts a new release of their Content Management System (CMS) but that entailed 7 days of lost productivity.
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UC San Diego Reduced Mail Packaging Time By 77% With GLSS

Imagine receiving a letter announcing that your past-due account will be sent to collections after the fact—the collection agency is already trying to get a hold of you and your credit score has gone down. This was the case for many UC San Diego students.
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Call Center Reduced Call Transfer Rate By 30% With GLSS

A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
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King County Improved Capital Design Review Process At Wastewater Treatment Division By 30% With GLSS

LOCATION Washington INDUSTRY Government FUNCTION Operations IMPROVEMENT 30% King County Wastewater Treatment Division successfully improves the Capital Design process. Roger talks about the successful project

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King County Reduces Procurement Process Lead Time By 12% With GLSS

King County successfully creates internal partnerships to streamline procurement processes between agencies. Continuous Improvement Manager Kara Cuzzetto talks about a successful project and how Wastewater

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Food Pantry Improved Food Boxing Process By 55% With GLSS

Charitable organizations often have improvement opportunities, but typically don’t have the resources of businesses. The BW Food Pantry was fortunate to have GLSS Green Belt Darleen Grandison, who helped them improve their Food Box Process.
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LA County Reduces Business Filing Rejection Rates By 30% With GLSS

Los Angeles County’s Registrar-Recorder/County Clerk Dean C. Logan had a vision of his department becoming a leader in customer service. He chose to use the

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