Operations
With GLSS, the company reduced the call drop rate in half from 20% to 10%âa 50% improvement!
With GLSS, the company achieved a 37% decrease in total maintenance delays, with weekly delay hours dropping from 12 to 7.6âa 37% improvement!
Thanks to the changes guided by the GLSS training, the call center saw a 54% drop in wait time, from an average of 3.3 minutes to 1.5 minutes.
With GLSS, the time it took to complete surgical supply updates dropped significantly from an average of 54 hours to 31 hours per updateâa 42% improvement!
Packing productivity improved by 10%, which meant hydrangeas could be packed and shipped faster, reducing their exposure to heat stress and improving the overall quality of the plants.
With GLSS Green Belt Training & Certification, this City Government was able to reduce the permit application time from 27.8 days to 18.6 daysâa 33% improvement!
With the new process in place, the time to enter each grocery donation was slashed from 30 to just 17 minutesâa 43% improvement!
With GLSS, the company saw a reduction in development time from 17.2 days to 13.5 daysâa 22% improvement in project lead time.
The part washer no longer needed to run continuously, and operational hours were reduced significantly from 22 hours to 4 hours, dropping electricity consumption by 82%.
With GLSS Green Belt Training & Certification, the time required to craft and send replies was reduced from an average of 8.2 hours to 4.4 hoursâa 46% improvement!
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