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kano model

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Grand-Daddy of Quality: Dr. Noriaki Kano

Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still

Why Can’t I Choose Customer Satisfaction As My DMAIC Project Goal?

Having worked in Continuous Improvement for over 30 years, I have seen “Improve Customer Satisfaction” proposed as a project goal on numerous occasions and there

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