covid-19
Lessons Learned While Sheltering in Place If nothing else, COVID-19 has given us stories we can use about how rapid change can bring about improvements.
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” – Margaret Mead
Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and
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