Success Stories
Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of
British manufacturer Solvay was experiencing increased demand for one of their long-selling resins, which was good news—but how to keep up?
UC San Diego saves over 1,000 hours of work—or the equivalent of $58,000—with GLSS Lean Six Sigma Training & Certification!
With GLSS, UC San Diego reduced late approvals from 81.2% to 29%—a 64% improvement!
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
Kern County, California had a juvenile probation violation problem. The problem wasn’t the kids—it was the 29 hours it took each officer to complete a Violation of Probation Warrant. With an average of 18 cases per week the process cumulatively drained over 2,000 staff hours each month—hours they couldn’t spend helping troubled youth.
By eliminating the non-value added steps and handoffs, the process of adding a new cost center went from an average of 7 days to 4.2 days.
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare.
With GLSS, both the Sheraton and the Westin Hotels improved the collection process at both properties by over 60%, resulting in increased revenue, increased associate engagement and higher engagement scores for the Front Desk Team.
King County’s Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Here’s how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts.
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